For leadership teams
Culture is the real BOSS
Behaviours Observed Set Standards
Culture is built in the corridor, the car park, and the meeting you didn't quite make on time. Not in the document that describes it. So the standard in your organisation is rarely the one you published. It is set every day by what your leaders do, and by what they are willing to walk past.
Who it suits: leadership teams and the in-house leaders who look after them, in HR, L&D and operations. Also works as a conference keynote on culture and leadership.
What the room leaves with
- Who is really in charge. Why culture is set by what leaders do, not by what the strategy says.
- The BOSS principle. Behaviours Observed Set Standards, and what that means for anyone who leads.
- The conversation itself. The thing the team has been working around, said out loud in the room.
- Commitments, in writing. One personal behaviour each, and what the team agrees to hold together.
Keynote, 30 to 40 minsWorkshop, 90 mins1 hour inside your meeting
Download the one-pager PDF
For improvement and change teams
There is no algorithm for trust
Why continuous improvement is still a human business
More tools, more data and more software than any improvement team in history. Now AI as well. And change is still about as hard to make stick. A method tells you what good looks like. It does not tell you whether the operator on nights believes you. People protect what they help to build. They do not protect what they are told to implement.
Who it suits: continuous improvement, operational excellence and change teams, and the leaders sponsoring a change programme. In person or virtual.
What the room leaves with
- What trust means to each of you. Six people in a room, six different definitions. Until that is on the table, you are all agreeing about different things.
- Saying is not landing. Why the same message, on the same shift, reaches two people completely differently.
- With, not to. What changes when people help build the thing they are asked to run.
- Commitments, in writing. One personal behaviour each, and what the group agrees to hold together.
KeynoteWebinar1 hour inside your meeting
Download the one-pager PDF